Privacy Policy

Introduction

Lilybug Legal Software, LLC (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our users. This Privacy Policy explains how we collect, use, and safeguard information when you use our software products, including BIDS Claim Pro, and visit our website at lilybuglegal.com.

Our core principle: We built BIDS Claim Pro specifically to keep your sensitive case data private. All document processing, categorization, and data storage happens entirely on your local machine. We never see, access, or store your case files, client information, or generated claims.

Information We Collect

1. Information You Provide Directly

When you purchase a license or contact us, we may collect:

• Contact Information: Name, email address, and phone number
• Billing Information: Payment details processed securely through our payment processor
• Professional Information: Bar number, firm name, and business address
• Communications: Messages you send us via email or contact forms

2. Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, and referral sources
• IP Address: For security and analytics purposes

3. BIDS Claim Pro Application Data

Important: The BIDS Claim Pro desktop application processes all data locally on your computer. We do NOT collect, transmit, or store:

• Case files or documents
• Client names or information
• Timesheet entries or billing records
• Generated BIDS TACC claim forms
• Any attorney-client privileged information

The only data transmitted from the application is a monthly license validation requestthat includes:

• Your license key
• A machine identifier (to verify per-seat licensing)
• Application version number

This validation does not include any case data, client information, or document contents.

How We Use Your Information

We use the information we collect to:

• Process and fulfill license purchases
• Provide customer support and respond to inquiries
• Verify active licenses and prevent unauthorized use
• Send important product updates and security notices
• Improve our products and services
• Comply with legal obligations

Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• Service Providers: We may share information with trusted service providers who assist us in operating our business (e.g., payment processors, email services). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, subpoena, or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Limited access to personal information by employees

For the BIDS Claim Pro application, your case data security is in your hands. The application stores all data in a local SQLite database on your computer. We recommend:

• Using full-disk encryption on your computer
• Maintaining regular backups of your data
• Keeping your operating system and antivirus software updated

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Account Information: Retained while your license is active and for up to 3 years after expiration for support purposes
• Transaction Records: Retained for 7 years for tax and legal compliance
• Communications: Retained for 2 years unless needed for ongoing support

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request a machine-readable copy of your data
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us at admin@lilybuglegal.com.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. These may include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for legal professionals and are not directed at children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: